Headset Return Policy

  • Returns of defective headsets will be allowed no later than six (6) months from the date the product was shipped. We will not be able to make any exceptions to this rule. Please do not request an exchange for a broken headset that you received longer than six months ago.
  • Users should also check the headsets after receiving them.
  • All returns must be pre-authorized by┬áCambium Assessment, Inc. (CAI) prior to shipping headsets back to CAI.
  • Exchanges are subject to availability.
  • Please contact you state help desk for more information and assistance if you need to return headsets.

State Help Desk Contact Information

Arkansas
Iowa
Louisiana
Nebraska
Ohio
Oregon
Washington
West Virginia